<ul><li>A major telecom manufacturer faced potential financial losses due to poor documentation of a large network product.</li><li>Critical knowledge erosion within the several hundred-person development team led to outdated and scattered documentation.</li><li>Initially viewed as overhead, the outdated documentation posed a direct threat to the product's competitiveness.</li><li>A methodical approach to restoring knowledge allowed for confident steering of the system's evolution, reducing the risk of financial losses.</li></ul>

How Poor Documentation Nearly Cost Us Millions — and What We Did About It

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