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How Salesforce is reshaping its workforce with a human-centred AI approach
- Salesforce is utilizing AI to transform its approach to hiring, upskilling, and empowering its workforce.
- Trailhead, Salesforce's learning platform, has become an AI-driven career accelerator, gamifying learning and offering personalised recommendations for skill development.
- Employees are encouraged to become 'Rangers' by engaging in AI-focused learning to acquire future-ready skills.
- Initiatives like Agent Learning Day encourage participation in AI education and progression towards becoming 'Agent Blazers'.
- AI algorithms suggest relevant courses tailored to individual profiles to align with strategic goals.
- Career Connect platform assists employees in tracking progression and exploring internal opportunities with personalised recommendations for upskilling.
- Salesforce uses AI in recruitment to identify potential candidates and improve hiring efficiency, resulting in higher retention rates for new hires.
- AI-powered tools on help.salesforce.com have reduced human intervention for customer support queries, improving service quality and scalability.
- Salesforce's Data Cloud consolidates data for unified customer profiles, enhancing personalised interactions and business processes.
- AI automation in tasks like code generation enables employees to focus on complex work, improving individual and organizational productivity.
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