<ul><li>Software companies are increasingly developing AI agents to automate tasks in the workplace.</li><li>ServiceNow, SAP, Salesforce, and Intuit are among the leaders in integrating these agents to handle customer support, invoice processing, and more. AI agents are designed to perform tasks autonomously but still involve human oversight.</li><li>ServiceNow's AI agents, for example, have saved 400,000 labor hours annually. The technology is still evolving, with companies focusing on improving collaboration between AI agents and workers. As businesses tailor AI solutions to specific departments, the technology aims to increase efficiency, productivity, and reduce mundane tasks while enhancing human roles.</li></ul>

How software companies are developing AI agents and preparing their employees for the next wave of generative AI

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