A naukri.com initiative
TechCrunch
4w
258
Image Credit: TechCrunch
How Synthflow AI is cutting through the noise in a loud AI voice category
- The conversational AI market is expanding rapidly and is predicted to reach nearly $50 billion globally by 2031.
- Synthflow AI, a Berlin-based company, focuses on enterprise-grade, easy-to-set-up voice AI customer service agents.
- Started in 2023, Synthflow AI has gained over 1,000 customers and handled more than 45 million calls.
- The company's voice agents are HIPAA and GDPR compliant and can integrate with over 200 enterprise platforms like Salesforce, Twilio, and HubSpot.
- The founders of Synthflow AI initially experimented with OpenAI's ChatGPT API in 2023, leading them to focus solely on voice bots.
- Synthflow launched its first product in early 2024, following up with an enterprise-grade version later in the year.
- The company experienced significant growth in 2023, currently processing 5 million calls monthly with high customer retention rates.
- Synthflow recently secured a $20 million Series A funding round led by Accel to expand its team, research, and establish a U.S. office.
- Accel partner Luca Bocchio highlighted Synthflow's commitment to technology depth and enterprise-friendly integrations.
- Despite its success, Synthflow faces competition in the conversational AI market from companies like Sierra and Bland AI.
- Synthflow aims to leverage its post-product-market-fit era to solidify its customer base, refine its product roadmap, and plan for future growth.
Read Full Article
15 Likes
For uninterrupted reading, download the app