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VentureBeat
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How The Ottawa Hospital uses AI ambient voice capture to reduce physician burnout by 70%, achieve 97% patient satisfaction
- The Ottawa Hospital (TOH) implemented Microsoft's DAX Copilot to address healthcare challenges by saving time and reducing burnout.
- Early results show a 70% decrease in clinician burnout, with seven minutes saved per encounter and 93% patient satisfaction.
- DAX Copilot integrates with Epic EHR, capturing conversations to generate draft clinical notes in real time.
- Physicians can start a recording on a mobile app, allowing for hands-free documentation during patient interactions.
- Microsoft continuously refines large language models for greater accuracy and specialty-specific optimization.
- Physicians typically spend 10 hours per week on administrative tasks, reducing efficiency in patient care.
- TOH employs a robust evaluation plan for DAX Copilot, monitoring impact through feedback and data analysis.
- The tool reduces after-hours documentation work, improving physician cognitive load and patient throughput.
- Patients consent before recordings, access notes in their patient portal, and report positive experiences with the AI tool.
- Future applications include biomarker detection, addressing social determinants of health, and streamlining post-visit actions.
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