Building confidence in UX projects is crucial, especially in environments where past experiences have led to reluctance and hesitation.Addressing critical bottlenecks and hidden deficiencies can help boost confidence in upcoming UX initiatives.Identifying and resolving bottlenecks that slow down an organization is essential for successful UX implementation.Uncovering the root causes of unplanned work and inefficiencies is a starting point to showcase the value of UX.Visualizing work processes and managing handoffs are key strategies to improve workflow efficiency.Applying the Theory of Constraints can aid in maximizing flow and identifying critical bottlenecks.Maintaining some idle time for non-constraint resources is crucial for optimizing system performance.Avoiding 100% occupation across all resources can be counterproductive as emphasized by the Theory of Constraints.Recommendation for 'The Phoenix Project' as a resource to further understand the Theory of Constraints.Building confidence in UX involves understanding and addressing the pain points of stakeholders to show the value of UX in solving problems.