Voice communication shifting towards scalable, cloud-native telephony platforms for programmable voice workflows.
Programmable voice APIs offer flexibility in handling calls, automating routing, and transparently logging interactions.
Developers can trigger logic on calls, record conversations, route calls dynamically, and integrate with various systems using programmable voice solutions.
Event-driven call workflows, voice PBX with Infrastructure as Code, and small business phone systems with APIs are enhancing customer experience and internal efficiency.