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How to ease worker anxiety over AI adoption
- More than four in 10 frontline workers fear AI technologies could replace their job in the next decade, according to a June 2024 Boston Consulting Group survey.
- Generative AI is expected to significantly change half of all jobs, according to research by Cognizant and Oxford Economics.
- To avoid such concerns and ease worker anxiety, manufacturers integrating AI are taking proactive steps to ensure the rollout of the tech doesn’t significantly disrupt existing workflows so productivity is enhanced, not replaced, by AI.
- A key strategy in rolling out AI is involving workers in the process from the outset.
- SmartSKN, a personalized skincare manufacturer, found it easier to implement this from day one as its entire production model is AI-based.
- Providing effective training is crucial — not just an initial session, but ongoing Q&A and refreshers.
- Freudenberg takes this a step further by offering workers an inner look into just how the AI works.
- Along with ongoing training, maintaining open communication throughout the process can ensure a smooth transition.
- Still, sudden change can overwhelm factory workers already fearing AI replacement.
- Ultimately, it is an employer’s responsibility to ensure workers understand AI should help enhance their job, not replace it.
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