Ophthalmic equipment manager BVI Medical underwent significant change management during the COVID-19 pandemic to bring together its previously segmented operations into one company.
The HR team at BVI focused on centering the workforce around business objectives and creating a planful and thoughtful approach to change management.
They redeveloped company values, focusing on inclusivity and wellness, and implemented changes such as setting time limits on virtual meetings to respect employees' time.
HR leaders need to be open and responsive to employee fears and concerns in order to support them through the impacts of transformation and change.