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Identity and access management failure in Google Cloud causes widespread internet service disruptions

  • An identity and access management failure within Google Cloud caused widespread internet service disruptions across various platforms during the incident.
  • The disruption originated from a misconfiguration within Google Cloud's IAM systems leading to outages in critical cloud components such as App Engine, Firestore, Cloud SQL, BigQuery, and Memorystore.
  • Cloudflare and Google Workspace apps were among the services impacted due to their reliance on Google Cloud infrastructure.
  • Google Workspace users faced failures in services like Gmail, Drive, Docs, Calendar, Meet, and Chat, alongside issues with Google Home, Nest devices, and search-related services.
  • Numerous companies relying on Google services including Spotify, Discord, Snap, Shopify, Replit, Anthropic, fuboTV, and UPS experienced partial downtime or degraded performance.
  • The outage led to Google Cloud's status page providing updates starting from 11:46 a.m. PDT, stating that most services were fully recovered at the time of writing.
  • Reports from affected users peaked around 2:30 p.m. EDT according to Downdetector, with some residual impact still seen later in the day.
  • Amazon Web Services might have had minor product issues during this time, and Twitch, owned by Amazon, may have been affected by network-level interdependencies due to the outage.

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