PLT invested in aesthetic evolution with cleaner branding, new product styles, and an updated vibe.
To improve the rebranding process, a phased approach could have been adopted, including gathering feedback, testing demand, and hosting private product previews.
Sudden pivots in rebranding can alienate the customer base, so it's important to consider evolution rather than a drastic change.
When increasing prices, it is essential to showcase the improved quality to match the perceived value and justify the price change.