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Indian IT’s Inevitable Evolution: From Headcount to Impact
- Indian IT is shifting from manpower-intensive service delivery to AI-powered productivity, productisation, and platformisation, embracing a new approach called 'services as software' (SaS) beyond SaaS.
- The convergence between service and product models is becoming crucial, with startups already embracing the SaS model and larger firms slowly transitioning.
- India's success in building products like UPI and DBT serves as a template for global leadership in this evolution.
- The industry is moving towards 'services as software' (SaS) model, focusing on advanced technology for efficient outcomes.
- AI-driven workflows and automation are reshaping service delivery, enabling faster delivery and scalability for businesses.
- Companies like Wipro, Infosys, and TCS are leveraging AI to transform service code into reusable platforms, reducing manual interventions.
- AI-native talent is crucial for delivering value with fewer people, shifting from headcount-based billing to impact-based outcomes.
- Challenges include managing legacy service contracts, reskilling the workforce in AI tools, problem-solving, and business strategy.
- The global trend towards AI-driven services is reshaping enterprise expectations, with firms like Accenture restructuring their services model under AI-first frameworks.
- While Indian IT firms are transitioning towards AI-powered services, gaps remain in understanding enterprise expectations for measurable outcomes and value-based pricing.
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