India's $245 billion IT sector is grappling with tougher contract terms as it competes for fewer orders in an uncertain global economy. The sector, which flourished during the pandemic-driven digital services boom, is now facing challenges as clients reduce spending on discretionary projects amid inflation and recession fears.
Companies like Tata Consultancy Services, Infosys, and HCLTech are accepting conditions such as guaranteeing cost savings and billing based on achieving specific goals.
This reflects a buyer's market, reminiscent of economic challenges in 2008 and 2001, pushing IT firms to navigate the complexities of an increasingly demanding client landscape.