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“Indistinguishable from a human voice”: Berlin-based Synthflow AI raises €17.2 million for its AI voice agent
- Berlin-based Synthflow AI, a voice AI platform, secures €17.2 million in Series A funding round led by Accel, with participation from existing investors Atlantic Labs and Singular.
- The total funding now amounts to €25.8 million, enabling global expansion and the opening of a new office in the US.
- Synthflow AI aims to democratise access to advanced voice AI with a no-code platform for creating natural-sounding, cost-effective voice agents tailored to business needs.
- Synthflow AI's white-label voice agents are highly customisable, require no code, and can handle tasks from simple inquiries to complex workflows.
- The company offers over 200 integrations across calendars, CRMs, and telephony systems, enabling rapid and cost-effective implementation.
- Synthflow AI's AI Voice OS is designed to be indistinguishable from a human voice, handling complex use cases without human intervention.
- The company has expanded its R&D team and integrated with BPO providers and contact centres since its Seed round.
- Accel partner Luca Bocchio praises Synthflow AI's accessibility and market potential in revolutionizing customer support through voice agents.
- AI voice agents have the potential to transform global operations and are cost-effective for businesses across various sectors.
- Synthflow AI agents have significantly impacted contact centre operations, with millions of hours saved, more calls answered, and a high uptime percentage.
- The growth of AI voice agents presents a substantial opportunity for contact centres and BPO companies in the expanding customer service market.
- Businesses can now deploy AI voice agents at scale for various use cases, from customer service to appointment scheduling, offering improved support at reduced costs.
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