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Is AI Making Jobs Harder? Not for Hourly Workers
- Generative Artificial Intelligence (GenAI) is a special type of AI that generates an output, typically an image or text, based on learned potential.
- Most of the recent conversation around AI in the workplace refers to GenAI, which is already reshaping the way employees engage with technology and each other.
- A recent study from Upwork found that 77% of employees say AI tools have only added to their workload.
- Another study from Section AI reported that 87% of workers who use AI daily save as much as 12 hours per week.
- Hours workers can benefit from AI as it can greatly reduce tedious and administrative tasks, improving productivity and job satisfaction.
- Workforce Management (WFM) with AI at its core leverages machine learning to accurately predict labor requirements, improving labor efficiency, and reducing employee stress.
- Generative AI interfaces can automate WFM tasks like scheduling through conversational interactions, saving managers time and allowing them to accommodate employee requests more quickly.
- Managers should be educated and trained on AI so they can become AI ambassadors in the workplace, helping their teams unlock the powerful advantages of these technologies.
- Leaders should focus on ensuring employees are well-equipped to adopt GenAI, so employees don't feel that AI is adding to their workload.
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