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Is HackerOne Support Service Degrading?
- The author shares their experience with HackerOne's support service and mediation process.
- They had a positive experience with HackerOne until they submitted a 2FA bypass vulnerability in a private program.
- The report was closed as "Informative" by the HackerOne triager, despite the author explaining the impact of the vulnerability.
- The author decided to use HackerOne's mediation feature to seek further assistance.
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