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Jen Cardello Q&A: Advancing design research and operations
- Jen Cardello, who has over 25 years of experience in establishing frameworks and systems that multiply design and research impacts to drive customer and business value, is focused on accelerating learning velocity.
- Building an understanding of Capital One and identifying internal partners to accelerate learning velocity are the main priorities.
- The goal is to consistently deliver value to customers through tight integration, collaboration and trust between various disciplines.
- The core value of design and research is to ensure that companies create experiences that are both useful and usable.
- Design Operations is the essential scaffolding by which the delivery of useful and usable experiences is optimized.
- AI-powered developments are emerging trends in design research and operations that will shape the field in the near future.
- In order to thrive in the market, products must be valuable to the customers, viable for the business, feasible to build and easy to use.
- Digging into User Experience resources is highly suggested to learn more about UX practices and careers.
- The article is brought to you via Capital One Tech on Medium.
- Capital One is not affiliated with, nor endorsed by, any of the companies that are mentioned, and all trademarks and other intellectual property used or displayed are property of their respective owners.
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