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Jobs to Be Done (JTBD) in Information Architecture for an Events Website

  • Jobs to Be Done (JTBD) approach focuses on understanding why users engage with a website.
  • It involves structuring the site based on user needs and goals rather than internal categories.
  • Key goals include user-centered navigation, task efficiency, and improved engagement.
  • Usability testing is recommended to ensure users can easily accomplish their goals.

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