Klarna CEO Sebastian Siemiatkowski expressed feeling 'tremendously embarrassed' when Marc Benioff was asked about Klarna leaving Salesforce.
Klarna shut down Salesforce and removed around 1,200 SaaS applications in an effort to consolidate knowledge and reduce data fragmentation.
Siemiatkowski clarified that shutting down Salesforce does not mean the end of Salesforce and suggested a potential consolidation of enterprise software providers.
Siemiatkowski emphasized the need for SaaS providers to evolve in an AI-first world for future opportunities.