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Leading with heart: The power of empathy
- Empathetic leadership has emerged as a transformative force in reshaping organisational success, with Mimi Nicklin, Founder of the Empathy Everywhere Academy, leading the movement and advocating for Listening-Led Leadership.
- Listening-Led Leadership is grounded in understanding the perspectives of others and recognising their ideas, challenges, and motivations, and moves away from traditional leadership style that relies on hierarchy, authority, and a focus on metrics.
- Nicklin stressed the importance of being truly present with the team and cultivating such a level of presence, particularly in virtual or hybrid settings to improve leadership effectiveness.
- Empathy is a skill set that is built into our prefrontal cortex in our brains, and not an emotion like sympathy or pity. It can be trained and mastered to drive relationship and performance success which lead to 23% higher profit.
- Empathetic leadership is about understanding, not excusing. It is a skillset used widely in the FBI hostage negotiations and within war zones, a hard skill with hard results, that sees 68% higher engagement and 48% higher innovation.
- Leaders must balance empathy and performance to build higher trust and engagement over time by creating a culture and relationships that value insight and understanding across the business.
- In 2025, it will be the leaders who elevate their understanding of the humanity’s greatest leadership trait, Empathy, will win as empathy is identified as a need-to-have skill in effective leadership to drive performance and innovation.
- Nicklin is the Founder of the Empathy Everywhere Academy, the world’s widest-reaching training platform to use emotional intelligence, team communication and empathy-led leadership to drive transformational change.
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