<ul data-eligibleForWebStory="false"><li>Gradient Labs, a British AI startup, raised over €11 million in a Series A round to expand its operations in customer service for regulated industries.</li><li>The funding round was led by Redpoint Ventures, with participation from other investors, aiming to enhance technology, marketing, sales, and customer success teams.</li><li>Gradient Labs' AI agent, Otto, is designed to handle complex customer inquiries in regulated industries, offering significant improvements in service quality and cost reduction.</li><li>The company, founded in 2023, aims to assist regulated businesses, such as those in the financial sector, by automating customer operations and providing support throughout the entire cycle.</li></ul>

London-based Gradient Labs raises over €11 million for its AI customer service agent

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