Gradient Labs, a British AI startup, raised over €11 million in a Series A round to expand its operations in customer service for regulated industries.
The funding round was led by Redpoint Ventures, with participation from other investors, aiming to enhance technology, marketing, sales, and customer success teams.
Gradient Labs' AI agent, Otto, is designed to handle complex customer inquiries in regulated industries, offering significant improvements in service quality and cost reduction.
The company, founded in 2023, aims to assist regulated businesses, such as those in the financial sector, by automating customer operations and providing support throughout the entire cycle.