<ul data-eligibleForWebStory="true">Adobe's 2024 Digital Trends report reveals that only 26% of customers rate their digital brand experience as 'excellent.'Key data mistakes can drive potential customers away, impacting customer loyalty.Personalization plays a vital role in attracting customers; companies achieving personalization see ten times more conversions.Utilizing customer data for personalized marketing can lead to increased loyalty and upsell opportunities.Artificial intelligence aids in analyzing data for refined customer targeting and increased revenue from personalization.Supplying various online support options can enhance the customer experience, with shoppers willing to pay more for exceptional service.Omnichannel marketing strategies can lead to increased revenue and profitability, yet a significant percentage fail to implement a cohesive strategy.Spelling mistakes in onsite copy can harm a brand's credibility; businesses should review and optimize content regularly to maintain professionalism.