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Luiz Domingos, CTO and Head of Large Enterprise R&D at Mitel – Interview Series
- Luiz Domingos, the Chief Technology Officer and Head of Large Enterprise R&D at Mitel, brings over two decades of innovative experience in enterprise communication, contact center systems, and cloud services.
- In his role at Mitel, Luiz focuses on strategic technology direction, innovation, and reliability to keep the company's portfolio competitive.
- Mitel, a global business communications leader, offers diverse solutions from on-premises systems to cloud platforms, enhancing connectivity and collaboration for organizations of all sizes.
- Legacy communication tools pose challenges like integration issues, decreased user experience, heightened security risks, and increased maintenance costs for businesses.
- Outdated systems hinder effective implementation of AI-driven solutions by limiting data access for AI applications and creating integration barriers.
- Mitel adopts a hybrid approach to modernize communication systems for large enterprises, offering solutions that bridge legacy and modern technologies seamlessly.
- AI advancements in unified communication systems include agentic AI, virtual assistants, voice-to-text capabilities, and sentiment analysis, enhancing productivity and user experiences.
- Mitel leverages AI and large language models to improve enterprise communication by integrating speech and text analysis, virtual assistants, and AI-driven customer support solutions.
- Challenges in LLM integration include data privacy, security, latency, and flexible AI integration, which Mitel addresses through enhanced security measures and edge AI processing.
- Mitel focuses on AI applications in contact centers for improved customer interactions, sentiment analytics, call recordings, and UC solutions like visual voicemail and noise cancellation.
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