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M&S online orders are back following cyberattack - here's what you need to know

  • Marks and Spencer (M&S) has resumed some online orders, including standard home delivery for most of its clothing range in England, Scotland, and Wales, 46 days after a major cyberattack.
  • Click and collect orders are still suspended but expected to resume within the coming weeks.
  • The cyberattack occurred on April 22, with attackers compromising M&S systems through workers at Tata Consultancy Services, resulting in a forecasted cost of around 300 million in lost operating profit for M&S.
  • Hackers demanded payment for the attack from M&S CEO Stuart Machin and some customer data, including home addresses, phone numbers, and dates of birth, was stolen; however, no passwords or payment details were compromised.

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