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managing a team that resists any change and complains constantly

  • A small nonprofit faces challenges managing a team resistant to change and constantly complaining, despite efforts by a new manager, Barbara, to make positive changes.
  • The team resists proposed changes, often citing excuses like being uninformed or feeling it's too sudden, and complains about the workload and management.
  • Barbara's management style, although intense, isn't the core issue, as previous managers also faced the same complaints from this team.
  • The team's resistance may require a direct conversation setting clear expectations for their role and the decision-making authority of management.
  • It's suggested that the team be informed of the job expectations and given a choice to comply or transition out if they are unwilling to work within set guidelines.
  • Individual conversations with team members may be necessary, and holding firm on expectations could lead to positive changes over time.
  • Union rules may impact the process, but the fundamental message of setting clear boundaries and expectations remains crucial for managing the team effectively.
  • Addressing the team's resistance and complaints requires clear communication, firm leadership, and a willingness to enforce boundaries to foster a more productive work environment.
  • It's crucial for the organization to uphold standards and support the manager in implementing necessary changes, despite initial pushback.
  • Taking decisive action and ensuring all team members understand the expectations can help mitigate ongoing challenges and foster a more harmonious work environment.

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