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Marriott and Starwood ordered to implement security overhaul in FTC settlement

  • The U.S. Federal Trade Commission has ordered Marriott and Starwood to implement a comprehensive information security program to settle charges related to multiple hacks and theft of customer data.
  • Marriott and Starwood were hacked multiple times, with the largest hack occurring in 2018 and involving 500 million customer records.
  • The FTC complaint accused Marriott and Starwood of misleading consumers by claiming to have sufficient data security measures.
  • Under the order, Marriott and Starwood must establish an information security program, retain personal information for a reasonable time period, and provide a process for customers to request data deletion.

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