<ul data-eligibleForWebStory="true"><li>WhatsApp is adding business voice calling and exploring AI-powered product recommendations within its Business suite.</li><li>Large businesses can now use voice calls to reach customers and may incorporate AI-powered voice agents.</li><li>The company is considering charging for AI features once they have achieved scale, although currently, there are no charges in place.</li><li>Additionally, WhatsApp is expanding AI-powered chat-based customer support in Mexico and exploring AI for product recommendations on merchant sites.</li></ul>

Meta adds business voice calling to WhatsApp, explores AI-powered product recommendations

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