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Meta faces Ghana lawsuits over impact of extreme content on moderators
- Meta is facing lawsuits in Africa over the psychological distress experienced by content moderators tasked with removing disturbing social media content.
- Content moderators in Ghana employed by Majorel, a company contracted by Meta, revealed suffering from depression, anxiety, and substance abuse due to checking extreme content.
- Allegedly gruelling conditions in Ghana and severe PTSD among Facebook moderators in Kenya highlight the mental health toll of content moderation.
- Moderators are exposed to gruesome images and videos while assessing their removal from Meta's platforms.
- Issues include inadequate mental health care, low wages, incentivized overtime, and secrecy surrounding their work.
- Legal action is being prepared by nonprofit Foxglove, focusing on psychological harms and unfair dismissal of moderators.
- Wages for moderators in Ghana are below living costs, with deductions for performance targets leading to financial insecurity.
- Teleperformance defended the pay and benefits for moderators, citing project allowances that supplement their base wages.
- Criticism surrounds the living conditions of moderators, including overpopulation in flats and surveillance by managers.
- Foxglove and Agency Seven Seven are seeking changes to improve moderators' working conditions, such as proper safeguards and access to psychiatric care.
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