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Microsoft put an ex-Facebook exec in charge of a new AI unit. Internal memos reveal how it's going.
- Microsoft hired ex-Facebook exec Jay Parikh to lead new AI unit CoreAI, focusing on cultural shifts, operational improvements, and customer focus.
- Parikh aims to bring an 'age of AI agents' to reality, with ambitions to help developers build digital personal assistants.
- He envisions creating an AI 'agent factory' at Microsoft, analogous to the software factory concept of the company's founders.
- Under Parikh's leadership, Microsoft's AI platform Foundry delivered significant COGS impact and GitHub Copilot gained new customers.
- Parikh is driving cultural changes to accelerate work pace, enhance collaboration, and improve product reliability and security at Microsoft.
- He initiated Ops Reviews and 'get well plans' for customer satisfaction, emphasizing broader systemic solutions over quick fixes.
- Parikh encourages engaging diverse perspectives, streamlining software versions, simplifying incident reviews, and scaling up strategically.
- He advocates addressing classes of problems, improving systemic inefficiencies, and fostering a culture of pattern recognition for sustainable improvements.
- The memos reflect Parikh's efforts to introduce a new perspective and drive operational excellence at Microsoft's CoreAI unit.
- Parikh's focus on cultural transformation and systemic improvements underscores Microsoft's commitment to AI innovation and customer-centric development.
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