<ul data-eligibleForWebStory="false"><li>Microsoft saved over US$500 million in its call centres last year by using AI.</li><li>The tech giant plans to lay off nearly four percent of its workforce while heavily investing in AI infrastructure.</li><li>AI tools are aiding Microsoft in various segments, with automation in customer interactions and code generation for new products.</li><li>Despite significant capital spending earmarked for AI expansion, Microsoft, like other tech companies, is cutting costs in some areas to focus on AI growth.</li></ul>

Microsoft racks up over US$500 million in AI savings

Discover more