<ul data-eligibleForWebStory="false"><li>Microsoft's AI tools have helped the company save over $500 million in its call center, facilitating a boost in productivity across various departments.</li><li>The announcement of these significant savings internally came shortly after Microsoft implemented its third round of layoffs this year, affecting approximately 15,000 employees.</li><li>The juxtaposition of cost-savings and layoffs has led to criticism, with remarks from company executives and the use of AI tools for job loss management drawing attention.</li><li>Microsoft is set to invest heavily in AI infrastructure, with plans to allocate $80 billion by 2025, potentially emphasizing hiring top AI talent over other employees as the company continues its industry moves.</li></ul>

Microsoft shares $500M in AI savings internally days after cutting 9,000 jobs

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