<ul><li>Microsoft has introduced a new live chat feature within Microsoft Teams to enhance customer engagement for small businesses.</li><li>The live chat integration allows businesses to embed a chat widget on their websites, enabling real-time interactions through Teams.</li><li>Key features include website integration, customer information collection, automated assignment, conversation management, and a centralized dashboard.</li><li>The live chat feature is available across Microsoft 365 Business plans and will be rolled out globally in the future.</li></ul>

Microsoft Teams Introduces Live Chat to Boost Small Business Customer Engagement

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