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Microsoft touts $500 Million AI savings

  • Microsoft's Chief Commercial Officer, Judson Althoff, stated that AI tools saved the company over $500 million in call centers last year and improved employee and customer satisfaction.
  • Microsoft is utilizing AI to handle interactions with smaller customers, which has already generated tens of millions of dollars.
  • AI is responsible for generating 35% of the code for new products at Microsoft, leading to faster launch times.
  • Despite recent job reductions at Microsoft, AI implementation is aimed at making employees more effective, particularly in sales roles.

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