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M&S CEO reveals ‘shock’ over cyber attack, insists it’s ‘a bump in the road’

  • Stuart Machin, CEO of Marks & Spencer, expressed shock over a recent cyberattack that affected the retailer's computer systems.
  • Despite the chaos caused by the attack, Machin described it as a setback rather than a crisis, emphasizing the need to stay composed.
  • The cyberattack disrupted operations, leading to challenges in stores and online, with an estimated profit loss of £300 million for M&S.
  • Machin aims to accelerate M&S's digital transformation in response to the incident and remains focused on transparency and moving forward.

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