<ul data-eligibleForWebStory="true"><li>Word choices and familiarity can significantly impact user experience, as seen in a personal anecdote at an airport where a sign for a restroom caused confusion due to the use of 'Toilet' instead of 'Restroom'.</li><li>This experience highlights the importance of consistency in design elements that users have become accustomed to, as even minor changes can disrupt their flow and lead to friction.</li><li>Product leaders are urged to consider the power of word choices, labels, buttons, and icons, as altering familiar elements can hinder user experience by affecting established mental models.</li><li>James Clear's theory from 'Atomic Habits' is referenced, emphasizing how users develop habits based on cues, responses, and rewards, which underscores the significance of maintaining consistency in digital products.</li></ul>

Muscle Memory vs. Modern Design

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