Nearly 49% of rural SMBs choose a local bank or CU, compared to just 25% opting for national banks.32% of SMBs with revenue under $150,000 choose smaller banks and CUs.16% of SMBs are likely to switch banks within the next five years, with 22% of businesses earning under $150,000 indicating a strong desire to switch.Community banks and CUs need to improve their digital capabilities to compete with larger banks.