<ul><li>Insurity conducted a survey revealing a gap between the digital services consumers value most and what insurers offer, highlighting the risk to trust and customer retention.</li><li>Policyholders prioritize services like streamlined billing, instant access to policy documents, and online claims filing, emphasizing the need for insurers to enhance these touchpoints for improved satisfaction and retention.</li><li>However, insurers are falling short in areas like 24/7 customer support and real-time claim updates, indicating a demand for more user-friendly digital tools and processes.</li><li>Investing in user-centric digital solutions is crucial to meet evolving customer expectations, particularly in critical areas like claims, as poor digital experiences can impact trust and long-term retention.</li></ul>

New Insurity Survey Identifies Top Digital Features Policyholders Want and Key Areas for Improving Policyholder Engagement

Discover more