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No More Back Office as India’s GCCs Take the Front Seat

  • India's global capability centres (GCCs) are taking the front seat, challenging the traditional image of the country as a back-office hub.
  • Karnataka, with Bangalore as the primary GCC hub, leads with over 875 GCCs, employing 6 lakh people and contributing $22.2 billion annually.
  • Other cities like Hyderabad, Pune, Mumbai, Delhi, Gurugram, Noida, and Chennai are emerging as strong GCC competitors.
  • GCC sector in India shows notable expansions, increased presence of women leaders, and focus on AI capabilities and tech transformation.

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