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VentureBeat
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Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
- Observe.AI has launched VoiceAI agents to automate routine customer interactions in contact centers, improving customer experience and reducing operational costs.
- VoiceAI agents are part of Observe.AI's AI-driven conversational intelligence platform, supporting enterprises across the entire customer journey.
- The suite of solutions includes VoiceAI agents, real-time agent assist tools, AutoQA, agent coaching, and business insights.
- VoiceAI agents handle various customer service inquiries using a mix of in-house AI models and partnerships with major AI providers.
- The goal of VoiceAI agents is to free up human agents for higher-value interactions by handling basic customer tasks efficiently.
- Observe.AI's platform offers specialization and ease-of-use, providing a fully integrated solution for customer service workflows.
- VoiceAI agents are designed for contact centers and integrate seamlessly with existing enterprise systems for quick implementation.
- Observe.AI ensures enterprise-grade security with certifications like GDPR, HIPAA, HITRUST, SOC2, and ISO27001, without relying on voice biometrics.
- Pricing is based on completed tasks, offering cost savings between 70-80% compared to using human agents for customer service.
- VoiceAI agents have shown significant improvements for companies, with high containment rates and continuous performance refinement.
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