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Onboarding a complex product: a case study of Grammarly

  • Onboarding a complex product like Grammarly can be challenging due to the multitude of features.
  • To effectively communicate the features during onboarding, it is important to prioritize and cut out unnecessary elements.
  • Grammarly, as a masterclass in onboarding, excels in using conversational copy, progressive disclosure, and imagery.
  • Users are encouraged to take early actions and leverage their initial motivation to maximize their engagement.

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