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Optimizing Tech Design Meetings with Structured Ticket Templates
- Wayfair's developers found difficulty with Jira tickets that lacked specificity, leaving the team hounding each other for required information.
- To resolve this, they created a set of structured ticket templates for bug reports, design changes, feature requests, and optimization tasks that contained all the necessary information before being discussed or assigned.
- The templates improved productivity, allowing developers to complete 3x more tickets in an hour-long meeting and shortening development cycles while making them more concise.
- Through structured templates, this provides benefits such as accurate estimates, hitting the 100% completion mark on sprints consistently, and higher quality code.
- This method requires a dedicated time investment, worthwhile for the long-term benefits it brings.
- Start by assessing if documentation issues are widespread and altering templates based on the type of tickets that flow through your system.
- Once guidelines are established, share these templates with everyone who will be writing tickets after collecting feedback to make sure everyone is comfortable with the changes.
- You should enforce these changes strictly and not entertain any Jira tickets presented without specific details.
- Wayfair's success in employing structured templates improved their team's process and morale, and it's worth a consideration for you too.
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