A reader working in HR at a community bank with over 500 employees is seeking guidance on handling regular requests for mental health days from customer-facing staff.
The HR practitioner grapples with balancing employee needs for mental health days with maintaining workplace productivity and customer service standards.
They plan to provide training for supervisors on addressing frequent absences due to stress without falling back on assumptions about employee effort.
The HR expert recommends having transparent conversations with employees about attendance expectations and exploring underlying issues causing stress-related absences.