<ul data-eligibleForWebStory="true"><li>A reader working in HR at a community bank with over 500 employees is seeking guidance on handling regular requests for mental health days from customer-facing staff.</li><li>The HR practitioner grapples with balancing employee needs for mental health days with maintaining workplace productivity and customer service standards.</li><li>They plan to provide training for supervisors on addressing frequent absences due to stress without falling back on assumptions about employee effort.</li><li>The HR expert recommends having transparent conversations with employees about attendance expectations and exploring underlying issues causing stress-related absences.</li></ul>

our customer-facing staff keep calling out or leaving work because they’re too stressed

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