<ul><li>Southwest Airlines ranks highest in customer satisfaction among economy passengers according to a J.D. Power report.</li><li>JetBlue Airlines excels in satisfaction among first-class and business customers, while Delta Air Lines leads in premium economy.</li><li>People skills are highlighted as a key factor for customer satisfaction at these airlines, as per Michael Taylor of J.D. Power.</li><li>Airlines like Delta use technology and personalized interactions to enhance customer experiences, leading to increased satisfaction levels.</li></ul>

People skills drive experience wins for Southwest, JetBlue, research finds

Discover more