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Phil Tomlinson, SVP, Global Offerings at TaskUs – Interview Series
- Phil Tomlinson, SVP of TaskUs, leads the company's global offerings in Trust & Safety, AI Services, Digital Customer Experience, and Risk & Response.
- TaskUs is a global outsourcing company specializing in next-generation digital services and customer experience solutions for high-growth businesses.
- TaskUs emphasizes human-centric AI, integrating human expertise with AI to optimize workflows and enhance decision-making.
- The company leverages its proprietary AI platform, TaskGPT, to boost productivity, provide faster customer responses, and personalize interactions.
- TaskUs focuses on AI governance, fairness, transparency, and ethical considerations in deploying AI solutions across industries like fintech and social media.
- TaskUs explores Agentic AI applications to enhance customer experiences by enabling proactive decision-making and optimizing workflows.
- The company addresses AI risks by incorporating human oversight, adhering to ethical standards, and ensuring AI actions comply with regulations.
- TaskUs prioritizes fairness, transparency, explainability, and human oversight in deploying AI for critical applications, maintaining trust and compliance.
- TaskUs uses AI to tackle misinformation, content moderation, and societal challenges, focusing on contextual understanding and intent detection.
- The company collaborates with clients to develop responsible AI deployments aligned with emerging fairness, accountability, and transparency standards.
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