PhonePe faced a significant UPI outage on Monday around 7:30 PM due to network capacity shortfall at the newly deployed data centre during disaster recovery drills.
All traffic was routed through the new data centre as part of heightened cybersecurity measures, leading to infrastructure failure under high transaction volume.
Rahul Chari, the co-founder and CTO of PhonePe, cited the escalation of conflict as the reason behind the active disaster recovery drills that caused the outage.
Vijay Shekhar Sharma, Founder of Paytm, confirmed smooth UPI operations on the Paytm platform amidst PhonePe's outage issues.