<ul><li>PhonePe has reduced its customer support workforce by 60% over the past five years and relies on AI chatbots.</li><li>AI-driven chatbots resolve over 90% of customer issues, improving efficiency and customer service quality.</li><li>The shift to AI has resulted in revenue growth of 73% and improved profitability for PhonePe.</li><li>PhonePe's move towards AI chatbots reflects industry trends and highlights the benefits of automation in customer service.</li></ul>

PhonePe Slashes Customer Support Workforce by 60%, Rides High on AI Chatbots

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