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Pimax Changes Payment Structure to Make Flagships More Affordable, But Less Refundable
- Pimax has announced a new financing plan for Crystal Super and Crystal Light. The financing plan makes both VR headsets more affordable and reduces their overall prices. Pimax is introducing a new financing/membership program, called ‘Pimax Prime’, which allows customers to purchase Crystal Super for $999 upfront and Crystal Light for $599 upfront.
- For Crystal Super, customers can choose between a one-time payment of $696, or a $33 per-month two-year plan ($792 total) for access to the required Pimax Play software. For Crystal Light, the one-time payment costs $259, or $12 per-month two-year plan ($288 total). Pimax hopes to sweeten the pot with extras like early access to new software features, exclusive invitations to members-only events, and priority technical support.
- Under the new plan, Pimax only offers a 10-day return window, meaning you’re on the hook for a payment plan after the trial period no matter what. Prime is non-refundable after the 10-day period. The new payment plan is bringing along with it a fundamental change to how refunds work moving forward, effectively offering some customers less flexibility than before despite a lower overall price.
- Previously, Crystal Light gave users a 15-day trial period, where customers could make free returns, provided the device wasn’t damaged by the user, and 30 days if damaged in transit. While monthly payments are missed during the plan, software access is suspended.
- Pimax Prime membership isn’t limited to Crystal Light and Crystal Super. The program will expand to include the future Pimax VR headsets too.
- European Union and UK provide consumers with the right to return any physical product within 14 days without justification and provides two years against faulty goods, which doesn’t cover the usual suspects: user error, misuse, accidental damage, normal wear-and-tear, etc.
- The new payment structure and returns policy could raise a few eyebrows moving forward. But paying for access to middleware that should be included for free may simply not sit right with some, no matter the justification behind it.
- It remains to be seen how the community reacts, and whether Pimax’s new strategy is here for good.
- Pimax Crystal Super offers a base 57 PPD version that features a resolution of 3,840 x 3,840 pixels per eye, a 120-degree field-of-view (FOV), and glass aspheric lenses with a reported 99% light transmission. Additionally, Crystal Super supports eye-tracking, dynamic foveated rendering, inside-out tracking, and features swappable optical engines as well as offering improved ergonomics.
- Pimax Crystal Light offers lower-end specs, but still features a higher resolution than most consumer VR headsets.
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