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Poonawalla Fincorp’s CTO resignation: How a CEO should navigate such CXO clashes
- The resignation of Dhiraj Saxena, Chief Technical Officer (CTO) of Poonawalla Fincorp, citing alleged harassment and unwarranted interventions by the Chief Human Resources Officer (CHRO), has brought executive-level conflicts into sharp focus.
- A brewing storm - conflicts among CXOs often stem from overlapping responsibilities, undefined boundaries, or clashing visions.
- To avoid such clashes, CEOs must invest in team-building activities that foster strategic alignment and mutual respect.
- The CEO must step into a pivotal role—not just as an authority figure but as a mediator and culture custodian.
- When CEOs ignore executive-level conflicts, the consequences extend far beyond the individuals involved.
- Resolving such disputes requires the CEO to act as a bridge, fostering processes that accommodate both innovation and governance.
- CXOs must align with not just operational goals but also cultural values.
- For CEOs, the challenge is not just resolving conflicts but embedding resilience into their leadership teams.
- Effective mediation, grounded in fairness, role clarity, and cultural alignment, is essential to prevent leadership conflicts from spiralling into public exits or operational crises.
- When handled well, differences among CXOs can become a source of strength, driving innovation and collaboration.
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