<ul><li>Investing in post-churn user journeys can offer surprising ROI by winning back churned users.</li><li>Strategies to win back churned users involve nudging them to return and making them stick.</li><li>Nudging users to come back includes sharing what's new, using case-sensitive communication, and retargeting ads.</li><li>Winning over returning users requires nailing the reactivation experience and offering special discounts.</li><li>Understanding why users churned can help improve post-churn UX with better messaging and targeting.</li><li>Post-churn UX is worth it for products that offer long-term value and have a high margin per customer.</li><li>Deciding to invest in post-churn UX involves evaluating metrics like churn rate, re-engagement, retention, and cost.</li><li>Calculating the ROI on winback actions is essential to determine the effectiveness of post-churn UX investments.</li><li>Invest in post-churn UX if there is a 300% ROI, otherwise focus on core product development to avoid churn.</li></ul>

Post-churn UX could be your silent growth lever: Here’s how

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