<ul><li>Login failures in multiple schools were caused by confusion between visually similar characters in passwords.</li><li>The issue was not with students or the system, but with how passwords were being displayed.</li><li>To address the issue, a new font was used to display passwords, making visually similar characters distinct.</li><li>The system now also generates passwords without similar-looking characters to prevent the issue from recurring.</li></ul>

Product Management-When the Obvious Fix Isn’t the Right One

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